Every portrait is custom-made from your photo and approved by you before production. Because it's made just for you, all sales are final once you approve your proof. Here's exactly how re-dos and replacements work.
Last updated: July 2026In short: every Studio Artlims order is custom-made for you, so we can't accept returns or cancellations for a change of mind, but if anything arrives wrong, we'll make it right.
Custom & personalized orders
Because each portrait is made to order, we don't accept returns, exchanges, or cancellations for buyer's remorse, change of mind, the wrong size or photo chosen by you, or personal preference about the final style. For EU orders, the standard 14-day cooling-off period does not apply to custom-made items.
If something's wrong
If your item arrives damaged, defective, misprinted, incorrect, or not as described, please email studioartlims@outlook.com with your order number, a short description, and clear photos. To help us resolve shipping damage or a defective print quickly, we ask that you contact us within 30 days of delivery where possible. This time frame is a request to help us assist you faster and does not limit your rights. We'll make it right with a full refund or a free replacement.
This policy does not limit any mandatory consumer rights that may apply under applicable law, including statutory rights relating to faulty or non-conforming goods.
Refunds
Approved refunds are issued to your original payment method, usually within about 10 business days depending on your bank.
Questions about a refund or replacement? Email studioartlims@outlook.com.
This page is a plain-language summary. The full legal policy has the complete terms and takes precedence.