Refund policy

Refund and Replacement Policy

Because each Studio Artlims order is created specifically for the customer, we do not accept returns, exchanges, or cancellations for personalized or custom-made products once the order has been placed and production has started.

This includes, but is not limited to, custom portraits, personalized artwork, made-to-order canvases, framed canvases, and digital custom artwork files.

We are unable to accept returns or issue refunds for buyer’s remorse, incorrect photo choice, change of mind, ordering the wrong size, or other customer preference reasons.

Damaged, Defective, Misprinted, or Incorrect Items

We want every order to arrive in excellent condition. If your item arrives damaged, defective, misprinted, or you receive the wrong item, please contact us with your order number and clear photos. To help us resolve shipping damage or a defective print quickly, we ask that you contact us within 30 days of receiving your order where possible. This time frame is a request to help us assist you faster and does not affect your statutory rights.

To help us review the issue, please email us at studioartlims@outlook.com with:

Your order number

A short description of the issue

Clear photos of the damaged, defective, misprinted, or incorrect item

Clear photos of the packaging, if the item arrived damaged

Once we review the issue, we will make it right. Depending on the situation, we may offer a full refund or send a replacement at no additional cost.

This policy does not limit any mandatory consumer rights that may apply under applicable law, including statutory rights relating to faulty or non-conforming goods.

Items That Cannot Be Returned

Because our products are custom-made or personalized, we cannot accept returns for:

Change of mind

Buyer’s remorse

Incorrect size ordered by the customer

Incorrect photo uploaded by the customer

Personal preference regarding the final artwork style

Orders where the customer entered incorrect shipping information

Digital custom artwork files after delivery

European Union Customers

If your order is shipped to the European Union, please note that the standard 14-day cooling-off period does not apply to custom-made or clearly personalized products created specifically for you.

This does not affect your rights if your item arrives damaged, defective, misprinted, incorrect, or not as described. In these cases, please contact us so we can review the issue and offer a refund or replacement where appropriate.

Refunds

If a refund is approved, it will be issued to your original payment method. Please allow up to 10 business days for the refund to appear, depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved, please contact us at studioartlims@outlook.com.