Post-Purchase · Photo Upload

Upload Your Pet Photo

Already placed your order? Send us your pet photo here and we’ll review it before creating your portrait.

  • Photo checked before we begin
  • Digital proof before production
  • One free re-do included

Send your photo in a few seconds.

Upload the photo you’d like us to use for your custom pet portrait. If there’s any issue with the image quality, we’ll contact you before starting.

Upload Photo

Upload Your Pet Photo

The form only asks for what we actually need.

Enter your order number (e.g. #1234) so we can match your photo to the right portrait.

Send your pet’s name and any text you’d like along with your photo. It’s always free, and we’ll confirm everything on your digital proof before we start.

  • Accepted: JPG, PNG, HEIC
  • Max size: up to 20 MB each
  • Original full-size image preferred

You can add more than one photo, e.g. a second pet or a backup angle.

Not sure if your photo is good enough? Send the best one you have. We’ll review it before starting and contact you if we need a better image.

Add your second pet’s photo above too, and note here which pet is which.

We use your photo only to create your portrait and fulfill your order.

Best Photo Tips

For the best result, start with a clear photo.

  • Clear face Their face fully visible and in focus.
  • Good lighting Natural daylight works best. Avoid harsh shadows.
  • No heavy blur A steady, sharp shot captures more detail.
  • Eyes visible Eyes toward the lens bring the portrait to life.
  • Original full-size The original, full-size photo whenever possible.

What Happens Next

Here’s what happens after you upload.

  1. 1
    We match your photo to your order Using your order number and checkout email.
  2. 2
    We review your photo If there’s an issue, we’ll contact you before starting.
  3. 3
    We create your digital proof You’ll receive your proof before production.
  4. 4
    You approve or request one free re-do Nothing is printed until you approve your proof.
  5. 5
    We produce and ship your portrait Delivered in approximately 5–10 business days after approval.

We use your photo only to create your portrait and fulfill your order. Your digital proof is always sent for approval before anything is produced.

A Few Quick Answers

Can I upload more than one photo?

Yes, but choose your best main photo first. You can add notes if another photo shows important details.

What if I’m not sure my photo is good enough?

Send the best one you have. We’ll check it before starting and contact you if we need a clearer image.

Do I still get a proof?

Yes. You’ll receive a digital proof before production.

Can I send my photo by email instead?

Yes. Email us with your order number if upload doesn’t work.

Prefer to reach a person? We’re happy to help.

Contact Support